Return & Refund Policy

Effective Date: November 5, 2025
Website: www.goyore.com
Business Name: Goyore.com – Online Shirt Store
Address: 439 Raintree Dr, Oswego, IL 60543, United States
Email: support@goyore.com
Business Hours: 8:00 AM – 7:00 PM (EST), Monday to Saturday

1. Introduction

At Goyore.com, customer satisfaction is our highest priority. We stand behind the quality and craftsmanship of every shirt we create. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and fair Return & Refund Policy to ensure that your shopping experience remains positive and risk-free.

This policy explains when and how you can return or cancel your order, the eligibility conditions for returns, the refund process, timeframes, and important exceptions. Please read this policy carefully before making a purchase.

By completing a purchase at Goyore.com, you agree to the terms and conditions outlined below.

2. Eligibility Period for Returns

2.1 Standard Return Window

Customers are eligible to initiate a return within 30 calendar days from the date of delivery as indicated by the carrier tracking information.

• Returns requested after 30 days from delivery will not be accepted.

• The return period begins on the day the item is marked as “Delivered” in the tracking system.

2.2 Purpose of the 30-Day Policy

This 30-day window provides sufficient time for customers to:

• Inspect the product upon receipt.

• Verify correct sizing, color, and design.

• Assess the product’s condition and quality.

• Report any defects or discrepancies.

After this timeframe, Goyore.com assumes that the product was received in acceptable condition unless otherwise proven by extenuating circumstances.

3. Conditions for Return Eligibility

To maintain hygiene, quality control, and resale standards, only certain items are eligible for return. Please review the following detailed eligibility conditions before submitting a request.

3.1 General Conditions

An item may be returned only if:

1. It is unused, unwashed, and unworn.

2. All original tags, labels, and packaging remain intact.

3. It is free from stains, odors, perfumes, pet hair, or visible signs of wear.

4. It was purchased directly from www.goyore.com.

5. A valid proof of purchase (order confirmation or receipt) is provided.

3.2 Ineligible Return Situations

Returns will not be accepted if:

• The product was customized, personalized, or made-to-order (e.g., name prints, special designs).

• The item shows signs of use, washing, or alteration.

• Tags or packaging were removed or discarded.

• The return request is submitted after the 30-day period.

• The product was purchased during a final sale, clearance, or special promotion marked as non-returnable.

• The product was a gift shipped directly to a recipient without proof of purchase.

3.3 Defective or Wrong Item Returns

If you received a defective, damaged, or incorrect item, Goyore.com will take full responsibility and offer:

• A replacement (same style and size, if available), or

• A full refund, including original shipping costs.

Defects must be reported within 7 calendar days of delivery and include photographic evidence (images of the defect and packaging) to support@goyore.com.

3.4 Hygiene Standards

Because shirts are considered personal wear items, Goyore.com follows strict hygiene and safety regulations. Once a product has been worn or washed, it cannot be accepted for return, even within the 30-day period.

4. Steps to Initiate a Return

We aim to make the return process simple and transparent. Customers must follow the outlined steps to ensure timely approval and processing.

4.1 Step-by-Step Return Procedure

1. Submit a Return Request

   • Send an email to support@goyore.com within the 30-day window.

   • Include your order number, full name, reason for return, and supporting photos (if applicable).

2. Receive Return Authorization

   • Our customer service team will review your request within 1–2 business days.

   • If your return meets our policy conditions, you will receive a Return Merchandise Authorization (RMA) along with detailed return instructions.

3. Ship the Product Back

   • Securely package the item in its original packaging (or equivalent).

   • Include your order number and RMA inside the package.

   • Ship it to the return address provided by our support team.

   • Customers are responsible for return shipping costs unless the return is due to a Goyore.com error.

4. Inspection and Approval

   • Once the returned item is received, our quality control team will inspect it for compliance with the return conditions.

   • Approved returns will proceed to the refund process.

   • If the return fails inspection (e.g., worn, washed, missing tags), we will notify you, and the item can be sent back to you at your expense.

4.2 Important Return Guidelines

• Do not send returns without prior authorization. Unauthorized packages may be rejected.

• Use a trackable shipping method to avoid lost packages. Goyore.com is not responsible for items lost in transit.

• Keep the tracking number and proof of postage until your refund is processed.

5. Refunds Process

5.1 Refund Timeline

Once your returned item passes inspection, your refund will be processed within 14 business days from the date we receive the item at our facility.

5.2 Refund Method

Refunds will be issued using the original method of payment used during checkout:

• Credit/debit card refunds typically appear within 3–7 business days after processing.

• PayPal refunds appear immediately once processed.

• Other payment methods may vary based on your financial institution’s processing time.

5.3 Refund Amounts

• Approved refunds will cover the product price, excluding the original shipping cost ($6.99).

• If the return is due to an error on Goyore.com’s part (wrong size shipped, damaged product, etc.), the original shipping cost will also be refunded.

5.4 Partial Refunds

Partial refunds may be issued under the following conditions:

• Returned item is missing parts, accessories, or packaging.

• Item shows slight wear or damage not due to shipping.

• Customer used a discount code; the refund will reflect the discounted price, not the original full price.

5.5 Non-Refundable Fees

The following charges are non-refundable:

• Original shipping fees

• Customs duties or taxes (if applicable)

• Return shipping costs (unless due to Goyore error)

6. Order Cancellations

6.1 Cancellation Window

Orders can be cancelled within 12 hours of placement without penalty.
After this period, your order enters the processing phase and cannot be cancelled.

6.2 How to Cancel

• Email support@goyore.com within 12 hours, including your order number and “Cancellation Request” in the subject line.

• We will confirm receipt and process your cancellation within 24 hours if eligible.

6.3 Late Cancellations

If more than 12 hours have passed and production or shipping has begun, cancellation requests will be treated as return requests once the item is delivered.

7. Exchanges

7.1 Exchange Eligibility

Customers may request a size or color exchange within the 30-day return window, provided the item is:

• Unworn and unwashed

• In its original packaging with tags

• In stock in the desired variant

7.2 Exchange Process

1. Contact support@goyore.com with your order number and exchange request.

2. Wait for an RMA and shipping instructions.

3. Send back the original item (customer bears return shipping).

4. Once received and inspected, the replacement will be shipped out.

If the desired size/color is unavailable, a refund will be issued instead.

8. Non-Returnable & Non-Refundable Items

For quality assurance and hygiene reasons, certain items are not eligible for return or refund:

9. Damaged, Defective, or Incorrect Products

9.1 Reporting Procedure

If you receive a damaged, defective, or wrong product, please notify us within 7 days of delivery at support@goyore.com.

Include:

• Order number

• Photos of the product, label, and packaging

• Description of the issue

9.2 Resolution Options

Upon verification, we will:

• Send a replacement at no cost, or

• Issue a full refund, including shipping charges.

9.3 Responsibility

Goyore.com takes full responsibility for defective or incorrect shipments. Customers are not liable for any return shipping costs in these cases.

10. Return Shipping Instructions

10.1 Return Address

The specific return address will be provided in your RMA email.
Do not return items directly to the manufacturer or shipping label address printed on your parcel.

10.2 Packaging Guidelines

• Ensure products are securely packaged to prevent damage in transit.

• Reuse the original shipping bag or box if possible.

• Include all tags, accessories, and inserts.

10.3 Return Shipping Cost

• The customer is responsible for paying the return shipping fee unless the return is caused by Goyore.com’s error.

• We recommend using a trackable carrier such as USPS, FedEx, or UPS.

11. Processing and Inspection

Upon receipt, all returned items undergo a thorough inspection by our quality control team.

We evaluate:

• Condition (unused, unwashed, undamaged)

• Tag and label integrity

• Verification against purchase record

If your return meets all policy conditions, a refund confirmation will be emailed within 2–3 business days of inspection.

If the item fails inspection, we will notify you immediately and may:

• Offer to ship the item back to you (shipping costs apply), or

• Provide a partial refund (at our discretion).

12. Refund Timeframes

Note: Refund timeframes may vary depending on your payment provider’s internal policies.

13. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Recheck your bank or PayPal account.

2. Contact your credit card company (it may take time for posting).

3. Contact your bank to verify the transaction.

4. If all else fails, reach out to us at support@goyore.com with your order number and return proof.

14. Special Circumstances

14.1 Delayed Shipments

If delivery was delayed beyond 30 days due to carrier issues, Goyore.com may extend the return window on a case-by-case basis.

14.2 Partial Order Returns

If you return part of a multi-item order, only the returned items will be refunded. Any bundle discounts or promotions may be adjusted accordingly.

14.3 Gift Returns

For gifts, refunds can only be issued to the original purchaser. Alternatively, store credit may be issued to the recipient upon request.

15. Customer Responsibilities

To ensure a smooth process, customers must:

• Follow the correct return procedures and timeframes.

• Provide accurate shipping and contact information.

• Retain receipts, tracking numbers, and communication records.

• Comply with all packaging and hygiene requirements.

Failure to meet these responsibilities may delay or void refund eligibility.

16. Goyore.com’s Responsibilities

We are committed to:

• Providing clear communication at each step of the return and refund process.

• Processing refunds within the promised 14-day window.

• Maintaining fair and transparent review procedures.

• Offering alternative resolutions when appropriate.

17. Exceptions and Limitations

This policy does not override applicable consumer protection laws. In cases where state or federal regulations grant additional rights (e.g., defective product protections), Goyore.com will comply with the governing laws.

However, Goyore.com reserves the right to:

• Modify or deny return requests that violate policy terms.

• Update this policy at any time without prior notice.

• Limit returns or refunds in cases of repeated abuse or suspected fraud.

18. Fraud Prevention & Abuse

To prevent fraudulent activity:

• All return requests are logged and verified against purchase records.

• Multiple high-value returns or frequent refund claims may trigger an account review.

• Goyore.com reserves the right to deny service to customers engaging in abusive or dishonest practices.

19. Policy Transparency

This policy is written to be transparent, fair, and customer-oriented, consistent with:

• Google Merchant Center policy requirements,

• U.S. FTC e-commerce regulations, and

• Best practices for online retail transparency.

Our objective is to create trust and accountability while ensuring customers feel secure in every purchase.

20. Contact Information

If you have any questions, concerns, or requests related to returns, refunds, or cancellations, please contact us using the details below:

Customer Service Department

Goyore.com
📍 Address: 439 Raintree Dr, Oswego, IL 60543, United States
📧 Email: support@goyore.com
📞 Phone: +1 (312) 371-2580
🕒 Business Hours: 8:00 AM – 7:00 PM (EST) | Monday – Saturday

We strive to respond to all inquiries within 24 hours on business days.